FREQUENTLY ASKED QUESTIONS

To register, click “register” in the upper right corner or follow the prompt on the login screen. Fill in the required information, and click “register”. Please note that you may only use an email address for one account.

Current Mallory customers are businesses who have negotiated terms with Mallory Safety & Supply and have an account number. Your account number, or Customer ID can be found on any Pick Ticket (Packing List) or Invoice. If you need additional help finding your Customer ID, please contact customer service. If you buy for a business and would like to set up terms with us, please contact customer service at 1-800-625-5679.

A Mallory representative will complete your registration and notify you via email immediately.

Your email is not case sensitive; however, your password is. For example, password and PASSWORD are different. You must enter your password exactly as you have set it at.

Click the ‘login’ button in the top right corner of the webpage, from there click the ‘forgot password’ button. You will then be prompted to input an email address that will contain a link to create a new password. Click the link and create a new password for your account.

While logged in to your account, click the ‘my account’ button in the top right corner of the webpage. From there, select ‘change password’ button; follow the instructions and click ‘save’. You will receive an email to the address associated with your account confirming that your password has been changed.

You can change the shipping address for your order during the checkout process; however, this will not affect any of your saved shipping address. To create or modify a saved shipping address, contact customer service at 1-800-625-5679 or info@malloryco.com. You can also make this request from your ‘MY ACCOUNT’, click on ‘Shipping Address’, then click on the orange ‘REQUEST NEW SHIP TO’ button and fill out the form. We will send you and email to confirm the change.

If you have an established account, you cannot change your bill-to address through the Mallory Safety & Supply website. To change it, you must contact customer service at 1-800-625-5679 or info@malloryco.com.

Your email cannot be changed using the website. In order to update your email address, you must contact customer service at 1-800-625-5679 or info@malloryco.com

Please contact us at info@malloryco.com. If you would like to be set up as an administrator for your company, please let us know as well.

Please login to your new account and request a new ship to address (even if it is the same address) by going to the My Account menu, chose Shipping Address, then click on the Request New Ship To button. Fill out the fields and upload your own tax exempt forms here. After reviewing and approving, our customer service department will update your status and notify you by email. Please note that you may be charged tax until this process is complete. Please contact customer service with questions 360-636-5750.

Please fill out a Credit Applicationand email to info@malloryco.com. Your information will be reviewed and you will be contacted by Customer Service.

You can search using the following information:

• Keyword
• Manufacturer/brand name
• Manufacturer part number
• Mallory Safety & Supply part number
• UPC
• Item description
• Customer part number (applicable in certain situations where these are loaded)

We have many items not listed on our website.We have a customer service team that can assist you in finding the specific product that you are looking for. Please contact them at 1-800-625-5679.

The my shopping list feature allows you to group commonly purchased products into a list that can be easily added to your cart, reducing the time searching for products. This feature can be utilized by finding the commonly purchased product, then selecting the "add to shopping list" button located next to the "add to cart" button on the items lists and pages, or near the “remove” item box in your shopping cart.

If you are creating a new list, create a title for that list and the press enter key. If you are adding a product to an already existing list, select the list from the drop-down that appears.

To access your shopping list, first ensure that you are logged in to your account, then select the “my shopping lists” button at the top of the page, or use the "my account" drop-down located in the top right corner of the page and select "my shopping lists" and select the list you wish to see.

From the My Shopping Lists page, you can select or delete a list.Once a list is chosen, you can change the list name, add the entire list (or individual items from the list) to your cart, as well as delete items from you list.

For specific questions not answered by the product description or specs, please contact customer service at 1-800-625-5679.

After you have submitted your order, you will receive an order confirmation instantly. Check your junk mail or spam folder if you do not receive a confirmation email. Within one business day of receiving your order confirmation, you will receive an order acknowledgment, letting you know that your order has been processed and has shipped/is ready to ship.

An order cannot be adjusted or canceled through the website once it has been made. Depending on how long ago the order was placed, you can contact customer service at 1-800-625-5679 to make adjustments or cancellations.

To make special orders, please contact customer service at 1-800-625-5679.

When looking at your cart, click the "save cart" button located in the blue bar at the top of the item list. You will then be prompted to name your cart. Input a name, then press "enter", and your cart will be saved.

To access your saved cart, first ensure that you are logged in to your account, then click on the "my account" dropdown tab located in the top right corner of the page. From there, click the "my saved cart" option and select the cart you wish to view.

When looking at your cart, click the "empty cart" button located just above the list of items in your cart. You will then see a window appear asking you if you are sure that you want to delete all items in your cart, click "OK". Your cart will then be cleared.

You will receive invoices via mail, e-mail, or fax, depending on how your company’s account is set up.

Once logged in to your account, click on the "my account" tab in the top right corner of the webpage, then click "request a quote" and fill out the necessary information. Please input the Manufacturer/Brand, manufacturer part number, quantity, and/or short description of the product as well as an image or URL. The more information you input, the more accurate your quote will be. You can also upload a file by clicking on “choose file” and selecting the file you wish to attach.

No, we do not fulfill international orders.

If the item(s) are in stock, it will ship within one business day. If the item is shipping from a manufacturer, it will depend on the manufacturer.

Shipping costs are determined by the weight of the item(s), size of shipping cartons and location to be delivered to at standard ground speeds. Shipping costs may be adjusted at time of shipping to reflect the most accurate cost.

We have a variety of shipping options to suit your needs, contact customer service at 1-800-625-5679 for more information.

If an order contains hazardous materials, it can only be shipped from a couple of Mallory locations. Please call customer service for more information 1-800-625-5679. Any non-hazardous material (chemicals) will be shipped via UPS Ground.

You can call customer service from 7am-5pm PT Monday through Friday at 1-800-625-5679.

A response will come as soon as possible but allow for 1-2 business days.